Reservation & Passenger Services
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Empower Your Airline Passenger Services
Crane PAX is a modern, turnkey and cloud-based Passenger Service System (PSS) from Hitit’s Crane Solution Suite, enabling airlines to design, distribute, and deliver advanced passenger services with full operational agility.
Why Crane PAX?
Fair Pricing Structure
Based solely on boarded passengers, Crane PAX’s transparent pricing reflects Hitit’s mutual growth philosophy—no hidden fees, no extra charges for different channels or core features. The system supports fare filing via ATPCO, tax retrieval from TTBS, and the flexibility to manage both processes in-house, ensuring airlines maintain full control over pricing strategies.
Boosted Revenue Potential
Crane PAX enhances revenue generation through diverse direct distribution channels—including private agent networks—while supporting airline partnerships and rich ancillary product offerings.
- Launch last-minute AI-Integrated promotions and targeted ancillary campaigns.
- Create discounts and bundled promotions for fares and ancillaries simultaneously.
- Seamlessly manage direct and indirect sales with standardized NDC connectivity.
- Omnichannel product and service offerings across all channels.
Passenger-Oriented Experience
Built around traveler behavior insights, Crane PAX delivers a best-in-class passenger experience via self-service touchpoints, personalized service flows, and customer recognition.
Combined with loyalty-driven personalization and a powerful rule engine, airlines can tailor promotions and offers to individual passengers—strengthening loyalty and satisfaction.
Customer Value Through Loyalty Integration
Crane PAX seamlessly integrates with Crane LL (Loyalty Layer) and Crane CCL (Customer Care Layer), or can also connect easily to external CRM, CDP (Customer Database Platform) or loyalty platforms. This unified ecosystem enhances customer value, retention, and repeat engagement through data-driven personalization.
Trusted Global Solution
Processing over 100 million passengers annually across Europe, Asia, Africa and the Americas, Crane PAX supports airline growth of approximately 25% per year on average.
Future Ready for Modern Airline Retailing with Offers & Orders
Crane PAX has been revamped to seamlessly slot into any IATA-compliant Modern Airline Retailing system and can act as a supplier to Product Catalogues, Offer & Order Management Systems or Sellers.
Key Features
- Inventory Management
- Reservation & Ticketing
- Dynamic Fare & Pricing AI Integrated Configuration and Calculation
- AI-Integrated Dynamic Ancillary Pricing, Inhouse Ancillary Management & Upselling
- Omnichannel Distribution and Servicing of Ancillaries and Products
- Codeshare / GDS / Interline Handling (including Interline EMD support)
- Promotion & Campaign Management with AI Integrated Target Offers
- Direct & Indirect Distribution and Sales Management (NDC enabled)
- Internet & Mobile Booking Engines
- Agent & Group Booking Management (including Nego Booking)
- Payment Processing
- Comprehensive Reporting
- Self-service & Customer Touchpoint Optimization
- API-First Architecture with a broad catalogue of microservices
- EMD (Electronic Miscellaneous Document) Support
- Ready for Modern Airline Retailing with Offers & Orders
Elevate Every Step of the Passenger Journey
Maximize your airline's passenger engagement, revenue and operational efficiency with Crane PAX, designed for transparency, scalability and modern digital operations. Crane PAX offers comprehensive Reservation and Passenger Service capabilities supported by a rich set of web services and flexible integration options. With Crane PAX, airlines gain a future-ready technological foundation to elevate every step of the passenger journey.
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